In the trades, the lead does not wait. A homeowner with a burst pipe calls three plumbers and hires whoever answers first. The business that misses the call or replies an hour later just paid for a lead and handed it to a competitor. Distance is built to close that exact gap with an AI agent that answers instantly across every channel.
It is a narrow product aimed at a real and expensive problem, which is usually a good sign. Here is how it works and what it costs.
Bottom line: A focused AI agent that plugs the biggest leak in home service sales, the missed call and the slow reply, for a fraction of the cost of another hire.
Best for: Trades and home service businesses that lose leads to missed calls and slow follow-up.
Price: Subscription based, with an average contract around $525 per month; quote by business.
Rating:
What Distance does
Distance runs an AI agent, branded Miles, that responds to calls, text messages, web forms, and social media direct messages the moment they come in. It captures the details, answers common questions, follows up, and routes the conversation to the right person, then logs everything into your CRM or field service software. You connect your website, phone, and social channels, and the agent works them in one place around the clock.
The company frames the value as time and coverage, citing roughly 1,500 minutes a month saved and lead handling at a fraction of the cost of an internal hire or a call center. For a small operation where the owner is on a roof and cannot answer the phone, that coverage is the difference between booked jobs and voicemail.
Pricing
Distance is sold as a subscription scoped to the business, with an average contract landing around $525 per month. The way to judge that number is brutally simple in this industry: if the agent books even one or two extra jobs a month that would otherwise have gone to voicemail, it has paid for itself, because a single home service job is often worth more than the monthly fee.
Get a quote for your specific channels and volume, and weigh it against what a missed call actually costs you, not against the abstract price.
Where it fits
This is a strong fit for plumbing, HVAC, roofing, restoration, and similar trades where speed to lead decides who wins the job. It is less relevant to businesses with long, considered sales cycles where an instant AI reply matters less than a real conversation days later. For fast, high-intent inbound, it targets the right problem.
Pros
- Answers calls, texts, forms, and DMs instantly, 24/7
- Directly attacks the missed-call leak that kills trades revenue
- Logs conversations into your CRM or field service tool
- Far cheaper than another hire or a call center
- Narrow focus on a real, expensive problem
Cons
- Best suited to fast, high-intent inbound leads
- Value depends on your current lead volume
- Quote-based pricing rather than public tiers
- AI handling still needs oversight on complex jobs
- Less relevant for long, considered sales cycles
Is Distance worth it?
For a home service business that loses leads to missed calls and slow replies, Distance is an easy trial to justify, because the cost of the problem it solves is measured in booked jobs and a single job often exceeds the monthly fee. The narrow focus is a strength here, since the tool does one valuable thing well rather than sprawling.
If your leads are low intent or your sales cycle is long, the instant-answer advantage matters less, and you can wait.
Frequently Asked Questions
What is Distance?
Distance is an AI sales platform for home service businesses. Its AI agent answers calls, text messages, web forms, and social media direct messages instantly, captures lead details, follows up, and logs conversations into your CRM or field service software so no lead is missed.
How much does Distance cost?
Distance is sold as a subscription scoped to each business, with an average contract around $525 per month. You request a quote based on your channels and lead volume. The fee is best judged against the value of the extra jobs it books.
Who is Distance for?
It is built for trades and home service businesses, such as plumbing, HVAC, roofing, and restoration, where speed to lead decides who wins the job. It is less relevant for businesses with long, considered sales cycles.
Does Distance replace staff?
No. It handles instant response and lead capture around the clock, which would otherwise require staff or a call center, but complex jobs still route to your team. It is designed to stop missed leads, not to replace the people who do the work.